Dirtybird CampINN Safety Guidelines

 

CAMPINN HEALTH AND SAFETY PLAN:

Your health and safety is our number one priority at CampINN. We've put a lot of thought into how we are going to make this event the safest possible for you and your crew. Each guideline is outlined below. We are adding a testing step into the process of entering the event with OnSite Safe in order to ensure the safety of our staff and attendees. Please make your testing appointment here. The safety team will consist of trained individuals that will be encouraging & enforcing the safety guidelines in a fun and positive way. They will help everyone stay protected and practice safe health procedures throughout the weekend. With these safety guidelines in place, we hope that everyone will feel more comfortable and come prepared to stay safe and have a good time at Dirtybird CampINN. We will also be closely monitoring guidelines and restrictions set forth by state and local government and will adjust our plan as necessary. If you have any additional questions about our plans, feel free to email info@musicfestivaltrips.com.

 

1. Face Covering - Required - We will be providing team color bandanas to guests upon entry that can be used as a face covering, but we also encourage you to bring your own. 

2. Negative On-Site COVID Test or Vaccination - Required - We will require our guests to get tested upon arriving onsite with an instant COVID test booked and paid for through OnSite Safe. Make your appointment here. This is to ensure the safety of themselves and others. If you have a vaccination card and show proof, you can bypass the testing process, but will still have to go through a temperature screening. If you take the COVID rapid test, you will be responsible to book your appointment & payment of this test through OnSite Safe. For more details about this process in our FAQs at the bottom of this webpage.

3. Temperature Check - Required - Temperature checks will be taken upon arrival. Anyone with a temperature over 100.4 degrees will not be admitted.

4. Limited Capacity - Required - We are lowering overall capacity to the event and no longer offering single day or night passes. You must purchase a weekend party pass ahead of time and be assigned to stay in a room onsite. Once you check-in and receive a COVID Clear wristband you can no longer leave the premises for the duration of the festival. Once you're INN you're INN.

5. Hand Sanitizer - Encouraged - Additional sanitizing stations will be placed throughout the resort.

6. Wash Hands - Regularly - Wash your hands with soap and water often for at least 20 seconds.

7. Cashless - Phone or Credit Cards - Apple / Google Pay and credit cards will be accepted on-site.

8. Floor Markings - Provided - Stanchions and floor markings will be placed to manage traffic flow, with one way traffic through common areas. There will be only up and down staircases.

9. Social Distancing - Encouraged - Practice distancing between your travel party and others.

10. Follow Team Member Direction - Please follow directions from our team members and have patience as we work through these new operational procedures. 

 

NOTE: If anyone in your party tests positive for COVID-19 or has a temperature of 100.4 degrees or above, you will be turned away for the safety of the event and be fully refunded for your tickets and stay.

 

FREQUENTLY ASKED QUESTIONS (FAQ) for OnSite Safe Protocol:

Are Rapid Test appointments mandatory?

Yes (If you do not have a vaccination card)

Where do I make my appointment?

Appointments are now available please make yours ahead of time here.

When should I make my appointment?

Your appointment should be based on your estimated arrival time at the hotel. Once at the hotel, please drive to the designated parking lot and look for our testing signs and tents. If you are using rideshare to arrive to the event or being dropped off without a vehicle, you will be able to walk up to a private area to be tested.

Is the Rapid Test a saliva test or nasal swab?

This is a nasopharyngeal swab and the samples will be collected by our trained medical team.

What will happen to my samples?

The specimens collected by our medical professionals, along with used gloves, masks, gowns, face shields, and contaminated items, will be placed in designated biohazard containers. The containers will be picked up at the end of each day for proper disposal.

When should I expect test results for the Rapid Test?

The test result will come back within 10 minutes.

How long does the Rapid Test take?

The average time for the Rapid Test is about 10 minutes.  We do our best to avoid a queue. We encourage everyone to make their appointments as soon as possible and show up at their appointment date and time. Our appointment system is available 24/7.

Do I need to take the Rapid Test if I have my vaccination card(s)?

OnSite Safe will be validating your Covid vaccination card(s). If you have gotten both shots (Pfizer / Moderna) or one shot (Johnson & Johnson), you will not need to take the Rapid test.

Where do I pay for my Rapid Test?

Upon booking your appointment here, you will be asked to pay online.

What is the cancellation and refund policy?

You will receive an appointment confirmation once you have booked your appointment.  On the confirmation email, there are two buttons: 1) Change Schedule and 2) Cancel appointment. You will get a full refund when you cancel your appointment.  Please allow 3-6 days for refunds to post.

What will happen to me (and those I traveled with) if I test positive for Covid-19?

According to COVID protocols, you (and those you traveled with) will be given instructions to quarantine and isolate. You will also receive refund information.

What happens if my test result comes back negative?

You will be given a wristband to proceed with your check-in and freely move about at the resort.

If I have questions about Covid testing and the appointments, whom do I call?

Call OnSite Safe Customer Service at 800-544-9177 or visit www.onsitesafe.com and make your appointment online here.

Will there be rt-PCR tests available for me to take and return home?

Not every state or country requires proof of a negative rt-PCR test.  Should you need a rt-PCR test, we will have them available onsite on Thursday (for next Friday results), Friday (for Saturday results) and Saturday (for Monday results); test results come back the next day around midnight. Our rt-PCR testing lab is closed on Sundays.

How do I get my rt-PCR test results?

We email your rt-PCR results to you so that you can easily store and pull up to show as proof of your lab work.

Is it covered by insurance?

We accept out-of-pocket payment only. Our goal is to get you timely test results so that you can immediately enjoy the event, return home and/or get to your destination. By not dealing with insurance companies, we have removed all delays and barriers to help you meet travel requirements imposed by states, airlines, and countries.

Is a mask required after I have tested negative or if I am vaccinated?

We will follow current CDC guidelines at the time of the event and will make announcements about mask requirements at that time.

 

Do we have to have our vaccine for two weeks before the festival?

As long as they have the full vaccine with confirmation on their card it will be accepted-it doesn’t have to be two weeks out.

 

Can we have a copy of our card or does it have to be the original?

They can provide a copy of their vaccination card or picture. As long as they have something that matches their ID it will be accepted. 

 

Dirtybird CampINN FAQ's:

Is Thursday early arrival per person or per room?

Thursday early arrival tickets are per room.

 

Is VIB per person or per room?

VIB tickets are per person.

 

Is smoking allowed inside the event?

Smoking will be allowed in the parking lot, E-Cigarettes are allowed on the pool deck.

 

If we transferred our ticket from last year will we automatically get Thursday early arrival?

Yes, everyone who rolled over their tickets from last year will get Thursday early arrival.

Last day to transfer tickets

April 30th
Last day to add someone's name to your room on the rooming request sheet?
April 30th
The room is under my name but my friends are arriving before me, can they check into the room?
Yes, make sure you have added their name onto the rooming request form. This will allow only those who are listed on that form to be able to check into the room

Can we bring inflatables for the pool?

Yes, we recommend you bring inflatables for the pool.

 

How can I add my roommates to my room?

A roommate request form will be available when you pick your room, you can add all of your roommates and preferences to that form.

 

How many people can stay in my room?

As long as someone has a weekend pass they can stay in your room, all roommates must be added to your roommate form - everyone in attendance must be accounted for in a room.

 

When do we get to pick our teams(flamingo fam, gator gang, scuba squad)?

You can pick your teams here

 

Can we bring our own drinks to the pool deck?

No, outside drinks can't be brought down to the main event areas, make sure to finish them before entering!

 

Will On-Site Safe test take insurance?

No, On-Site Safe will not take insurance, it will be $60 for the test. Please make your appointment here.

 

What type of food options will be available?

We are solidifying food options, this information will be updated as soon as it is solidified.

 

Can we have food delivered?

If you are planning to have food delivered make sure it is delivered before you enter the hotel upon arrival, outside food deliveries won’t be allowed.

 

RESORT COVID-19 PLAN: Avanti Palms Website

 

1 Team Member & Guest Health and Safety

The following initiatives are key to our success in ensuring the safety of all of our guests and team members. While these are significant changes from the fundamentals of how any hotel in the industry has operated prior to COVID-19, we are committed to continuing these initiatives until they are no longer necessary.

Team Member Health Temperature Checks & COVID Test Screenings

Team Members will have their temperature taken along with an instant COVID-19 test prior to starting their shifts. Anyone displaying a temperature over 100.4 degrees will be taken to a private area for a secondary temperature screening. PHM Team Members confirmed to have a temperature over 100.4 degrees will not be allowed entry to the property and will be directed towards seeking appropriate medical care.

 

Hand Sanitizer

Hand sanitizer stations will be provided in various public areas and also back-of-the-house areas for employees (Noting and encouraging that hand washing with soap and water is still the method of choice. Employees will be encouraged to wash their hands every 30 minutes).

Signage

Signage will be placed in our lobby that provides CDC tips for safe traveling and safety measures for you to be aware of during your stay. The main channel of our guest room TVs (where applicable) will also display any relevant information for reference.

Frequent Schedules of Sanitizing

Guest rooms, public washrooms, all facility outlets such as food & beverage areas, fitness center, game room, all public areas front and back-of-the-house will be sanitized with an increased schedule of frequency using CDC recommended sanitizing solutions.

Facial Coverings

We strongly encourage all guests to follow the local ordinance to reduce the potential spread of COVID-19 while visiting our hotels and resorts by wearing a facial covering while in public areas.

 

2 Employee Responsibilities

Our Employees have been advised to stay at home if they do not feel well, as recommended by the CDC. For those Employees that come to work sick, they will be immediately sent home and are required to provide a medical authorization in order to return to work.

Hand Washing

Proper hygiene and frequent hand washing with soap and water is vital to help combat the spread of virus. All PHM team members have been instructed to wash their hands often with soap and water for at least 20 seconds especially after having been in a public area, or after blowing their nose, coughing or sneezing. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol and be sure to cover all surfaces of their hands and rub them together until they feel dry. They have also been instructed to avoid touching their eyes, noses, and mouths with unwashed hands.

COVID-19 Training

All PHM team members are in the process of receiving training on COVID-19 safety and sanitation protocols with a more comprehensive training for our teams with frequent Guest contact.

Personal Protective Equipment (PPE)

Appropriate PPE will be worn by all PHM Team Members based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory.

Staggered Shifts & Stand-Up Meetings

Team Member shifts will be staggered to allow for ample social distancing. Traditional stand-up meetings have been temporarily suspended until it is safe for our teams to gather together.

 

3 What Our Guests Can Expect


Upon Arrival
Signage will be conveniently placed at our front desks so that guests may review health and safety information as they wait to be checked in. This will include proper social distancing while our guests await being checked-in.

  1. If arriving by taxi or ride sharing service, our Employees will not open the doors.

  2. Guests needing bell service will be assisted and bell carts will be sanitized after each use.

  3. We ask that all of our guests adhered to social distancing practices while in line for check-in.

Hotel Guest Elevators

a) Elevator buttons will be sanitized on a regular basis throughout the day.
b) No more than four guests will be permitted per elevator and signage will be posted as a reminder.


4 Company Culture of Cleanliness

Maintaining a high level of cleanliness is a challenge for all industries and individuals. Any parent knows how quickly their day of home cleaning can be impacted in just moments by their children. The same applies to our housekeeping teams. A Team Member can clean an area, walk away to clean another area, and someone can immediately enter the recently cleaned space and make it look like it was never cleaned. That is why all Team Members in the company are committed to meeting this challenge. Though the bulk of cleaning tasks will be handled by the housekeeping team, the entire hotel team is committed to maintaining the highest levels of cleanliness. This would include wiping down their own work surfaces, disposing of trash, promptly communicating messes they cannot clean themselves to the housekeeping team, or simply being mindful of keeping their area as clean as possible during their shift.

Cleaning Products and Protocols

Our hotels use cleaning products and protocols which meet both CDC and EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne and blood borne pathogens. We are working with our vendors, distribution partners and suppliers to ensure we can obtain these cleaning supplies and the necessary PPE. The following protocols are being utilized by our housekeeping teams: goose neck ties on trash, bodily fluids and biohazards waste cleaning/disposal, hand hygiene, dwell times of disinfectant chemicals, proper procedure of putting on and taking off PPE.

Public Spaces and Common Areas

The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, stair handrails, fitness center equipment, dining surfaces and seating areas. Hand sanitizing stations will be placed in key public areas for Guests to use in addition to the increased frequency of cleaning.

Guest Rooms

Industry leading cleaning and sanitizing protocols are used to clean Guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring. Housekeepers will wash their hands or use hand sanitizer after every room cleaning. Practicing good hand hygiene is one of the best ways to prevent the spread of pathogens.

Back of the House

The frequency of cleaning and sanitizing will also increase in high traffic back of house areas with an emphasis on the Team Member break rooms, Team Member entrances, restrooms, loading docks, offices, kitchens etc. Hand sanitizing stations will be placed in back of house areas for Employees to use in addition to the increased frequency of cleaning.

Shared Equipment

Shared tools and equipment will be sanitized before, during and after each shift or anytime the equipment is transferred to a new Team Member. This includes phones, radios, computers and other communication devices, payment terminals, kitchen instruments, engineering tools, safety buttons, folios, cleaning equipment, keys, time clocks and all other direct contact items used throughout the property. This also includes shared food and beverage equipment in back of the house office, pantries including shared coffee brewers.

 

5 Social Distancing
Stanchions i
n areas where lines may form at the property, stanchions when used will indicate the six-foot separation between people that is recommended in the CDC guidelines. We ask our Guests and Employees to be mindful of the stanchions and to use them as guides.

Hotel Front Desk

Front desk agents will utilize every other workstation to ensure separation between Team Members whenever possible.

Cafes and Bars

Our cafes and bars will reduce seating capacities to allow for a minimum of six feet between each seated group/party of guests.

Meeting and Convention Spaces

Meeting and banquet set-up arrangements will allow for physical distancing between Guests in all meetings and events based on CDC and state recommendations. Self-serve buffet style food service will be discouraged and only allowed utilizing acrylic sneeze guards to prevent the transmission of germs.

Pools & Water Parks

Pool and water park seating will be configured to allow separation between groups of guests.

Back of the House

Physical distancing protocols will be used in the Team Member break rooms, training classrooms, shared office spaces, and other high-density areas in order to ensure appropriate distancing between team members.

 

6 Departmental Procedures

HOTEL OPERATIONS

Front Services

  1. Sanitize high touch front service spaces and equipment including luggage storerooms, bell carts and any equipment in those areas.

  2. Sanitize offices, desks, counters, workspaces and related equipment (including tablets and radios)

  3. Scooters, wheelchairs and other guest amenities to be sanitized after each use

  4. Back of House elevator buttons

  5. Appliances and equipment in break rooms

Front Desk

  1. Sanitize all Guest touch points after each transaction including credit card devices, pens and registration countertops

  2. Room keys to be sanitized before stocking

  3. Offices, back of the house desks, Registration Desks to be sanitized

  4. Restructure stanchions to provide appropriate six-foot intervals as needed

  5. Staff every other workstation

Pools & Water Parks

  • Chaise lounge chairs to be sanitized
  • Cabana guest contact surfaces to be sanitized after each use (where applicable)
  • Cabanas to be sanitized each night and start of next day (where applicable)
  • Towel desk or stand, entry gates and all counters to be sanitized
  • Lifeguard stands to be sanitized upon rotation (where applicable)
  • Chaise lounge chairs and other pool furniture set with appropriate physical distancing. We ask that all guests leave pool furniture in its place to adhere to the physical distancing protocol. Pool seating will be configured to allow for at least six feet of separation between groups of Guests with no more than 10 people in a group.

Public Areas

Employees to sanitize every item that may be touched by others on a frequent basis including (but not limited to):

  • Guest elevators

  • Door handles and knobs

  • Handrails

  • Employee dining tables and counters

  • Trash receptacles

  • Chair arm rests

  • Toilets seats and flush handles

  • ATMs

Housekeeping & Laundry

1. Golf carts and equipment to be sanitized
2. Guest linens are laundered by our outside laundry service company. Their facilities consistently 
exceed the CDC recommendations for laundering linen in the following ways:

  • The wash formulas we use are designed to eliminate and remove micro-organisms, including SARS and coronavirus from all textile during wash process. We also use chlorine or peroxide in our cleaning processes, which are effective disinfectants.

  • Our laundry vendor laundries clean linen in industrial size machines at water temperatures above 140 degrees Fahrenheit.

  • Some plants wash at lower water temperatures but use different chemicals that kill germs and bacteria at lower water temperatures.

  • Following washing, linen is dried in industrial dryers which reach temperatures of approximately 200 degrees Fahrenheit and then go through industrial irons which reach temperatures of nearly 300 degrees Fahrenheit.

  • Clean linen and soiled linen are segregated. Customers linen is also segregated throughout all stages of the supply chain.

  • Employees consistently wear gloves in areas where there is soiled equipment or soiled linen is managed. Compliance is monitored by supervisors throughout all shifts.

  • Housekeeping employee areas

    • Enforced social distancing

    • Staggered shifts

    • Instruct the team on best practices in cleaning processes

    • Cleaning of carts and equipment at the start and end of every shift

2. House phones have been temporarily suspended due to COVID-19.

3. Minimize contact with guests while cleaning hotel rooms.

4. Emphasizing social distancing, guest room attendants will offer to return at an alternate time for occupied rooms if necessary.

5. Specific sanitation consideration will be paid to the following guest room areas:

  • Desks, counter tops, tables, nightstands and chairs • Phones and remotes
  • Thermostats
  • Cabinetry, pulls and hardware
  • Doors and doorknobs
  • Bathroom vanities and accessories
  • Bathroom fixtures and hardware
  • Windows, mirrors and frames
  • Lights and lighting controls
  • Closets, hangers, guest room safe, pens and other amenities
  • Toilets
  • Refrigerator, oven, microwave, dishwasher, faucet, toilet, washer, and dryer handles

 

FOOD & BEVERAGE

Cafes & Bars

a) Host Podiums including all associated equipment to be sanitized
b) Service stations, service carts, beverage stations, counters, handrails and trays to be sanitized

c) Dining tables, bar tops, stools and chairs to be sanitized frequently
d) Employees to manage physical distancing at entries and waiting areas
e) Tables, chairs and bar stools to be placed with appropriate physical distancing

Catering & Banquets

a) All shared equipment and meeting amenities to be sanitized before and after each use

b) Self-serve buffet style food service will be discouraged and only allowed utilizing acrylic sneeze guards to prevent the transmission of germs.

c) Coffee and other break items to be attended and served by a server

d) Seating capacities and floor plans to be reviewed on an event by event basis to ensure appropriate physical distancing

 

HUMAN RESOURCES

a) Uniformed Employees are required to be in cleaned uniforms
b) Staggering shifts will be promoted to eliminate any gathering of Team Members at one given 
time.
c) Time punches to be entered via the Paycor Blue app

d) Locker rooms to be clearly marked with available and unavailable spaces to be used for dressing

e) Office visits: offer alternatives to communicate via email, phone, video conferencing and texting

f) Wipe areas in the office doorways, door handles

SALES

a) Seating capacities and floor plans to be reviewed on an event by event basis to ensure appropriate physical distancing

b) Site inspections and meetings will be done virtually and/or with appropriate social distancing

SECURITY

  1. Act in association with Local and County Health Agencies to ensure all recommended protocols are being followed/enforced

  2. Constant property patrols to ensure a safe and secure environment

  3. Gloves and PPEs used in guest interactions

  4. Golf carts and equipment are sanitized and maintained after each use

  5. Gatehouse Personnel to manage social distancing at entry and wipe down all equipment at beginning and end of shifts, where applicable

  6. Each Employee is to sanitize radios before and after use